Files Quarantined but Quarantined folder empty

carlosmarchi

Hi there!

We are slowly moving websites to Enhance and we also have cPFence installed.

I have intentionally moved some websites that I knew had some malware or at least leftovers, enabled the Auto-Quarantine and it detected a lot of suspcious .htaccess and a few .php. The report says that the files were quarantined, but /opt/cpfence/quarantined folder is empty (checked both the local server where the website is allocated and the control server). Anything I'm missing? Some other protection proccess may have deleted the files?

Thank you!

cPFence

Hi,

Are you sure you're checking the correct server with the application role? The quarantined files are stored on the server where the website is actually hosted.

It's also recommended to use the cPFence WebUI to avoid confusion when managing quarantined files.

Also make sure you don't have another security solution that could be removing the files after they are quarantined.

If the issue persists, feel free to open a support ticket and we'll be happy to investigate further.

carlosmarchi

Yes, checking the same server. I have started with the UI, but clicking on the preview button it was returning an error of Quarantined file not found. I'll open a ticket then. Thanks for the reply!